SAP CRM Training

SAP CRM Training in Pune

SAP CRM training course content

Overview:

  • SAP CRM - Architecture Overview
  • ASAP Methodology
  • CRM Framework Overview

 

Base Customization:

  • Business Partner Role
  • Organization Management
  • Territory Management
  • Products
  • Transaction
  • Partner Processing
  • Activity Management
  • Screen Configuration

 

SAP CRM – Marketing:

  • Marketing Concept Overview
  • Objectives & Tasks
  • Marketing Planning
  • Marketing Elements
  • Campaign Management [Plan & Elements]
  • Campaign Execution
  • Lead Management
  • BP Segmentation
  • External List Management
  • Personal Mail Form

 

SAP CRM – Sales:

  • Sales Life Cycle
  • Closed loop interaction cycle
  • Sales Order Scenario between CRM <=> R/3
  • Opportunity Management
  • Sales Scenarios
  • SAP CRM – Service
  • Service Overview
  • Types of Services [Customer, Technical, Professional, Financial]
  • I Base Management
  • Service organization
  • Service Orders
  • CRM Analytics

 

SAP Middleware [Basic Concept]:

  • Middleware Overview
  • Middleware Adapters
  • RFC concept
  • B-Docs Concepts
  • Initial Download Concepts

 

 

Course Duration: Regular: 45 days/ Weekend: 6 to 7 Weekends

SAP CRM trainer Profile

  • More than 10+ Years of experience in SAP CRM
  • worked on 2 realtime SAP CRM projects
  • Working in a MNC company in Pune
  • Trained 30+ Students so far.
  • Strong Theoretical & Practical Knowledge
  • SAP CRM certified Professionals